FAQS.

Does Francesca offer colour services?

No, I do not offer colour services. However, at all locations I’m happy to recommend trusted colourists to collaborate with.

Can you recommend a colourist to work with?

Yes please ask during your appointment or use my contact form, and I’ll recommend a colourist based on your needs and location.

I have had the pleasure of working alongside colourists Abigail and Alliah since 2011, and I continue to collaborate with them at my Soho location.

Do you cut children’s hair?

I take appointments for clients 12 years and older.

I have short hair. Is there a pricing difference?

No. All services are priced the same regardless of hair length, density, gender, or age.

I wear my hair curly and straight. Is a curly cut right for me?

Please see my blogs for further information.

How do I book an appointment?

Online booking is the fastest way to secure an appointment.

Waiting may be required, all dates and times available on booking page.

Click here

Do you require a deposit?

Certain services may require a non-refundable deposit, which will be applied to your appointment.

What is your cancellation or no-show policy?

Please provide at least 48 hours notice to cancel or reschedule. Late cancellations or no-shows may be subject to a fee.

Are Francesca’s appointments wheelchair accessible?

Soho: yes

Reigate: no

Epsom: 1 step up into the salon

Is there free parking at any location?

Parking availability varies by location. Read more here

Do all locations offer hijab-friendly environments?

Read more here

Can you work with inspiration photos?

Absolutely photos are encouraged and help guide the consultation. Final results depend on your hair’s condition, texture, and history. View my own work here

What products do you use?

I use professional, salon-quality products and can recommend take-home care to maintain your cut.